At Ayura, crafting bespoke jewellery is a deeply personal endeavour. We believe in forging meaningful connections and steering clear of one-size-fits-all approaches. Our immersive service invites clients to be as involved as they wish, ensuring transparency and expert guidance from gemologists and designers. With in-house crafting, we guarantee impeccable quality and craftsmanship, aiming to make the bespoke jewellery journey effortless and delightful for our clients.

We’ve designed our stores to be an oasis of calm on the bustling streets because we understand that choosing an engagement ring or creating a bespoke piece of jewellery can feel overwhelming. Rest assured, it’s a simpler process than you might expect, coordinated by our trained gemologists and design consultants, able to ease you through every step.

So we’re well prepared for your consultation, our Customer Care team will connect with you prior to coming into the store to learn about your initial ideas, diamond shape preferences and a rough budget.

This helps our consultants to source the best diamonds and prepare the ideal sample designs just for you.

Here’s a little run down of what you can expect when you visit Ayura:

1.Meet a Customer Care agent. Have a look at our curated designs in-store. More often than not, our clients love what’s in store. But if you wish to have a design customised, Together, you’ll go over your initial ideas and we’ll piece together a better understanding of you as a couple, and your ideas.

2.View sample designs and discuss personalisation. We have a number of sample designs and will tailor a selection for your tastes. Feel free to browse rings on display or to bring your own design ideas along.

3.View a selection of diamonds or gemstones. Our gemologists will source a selection of potential centre stones that offer optimal beauty and value for money. You may find the stone right away, or we can look at a wider selection.

4.Thinking time. You may be ready to place your order at your first consultation. Alternatively, you might want a further consultation or some time to mull it all over. We’re happy for you to take your time and your consultant will keep in touch, and on hand to answer any further queries.

5.Finalise the details. Bespoke designs may require CAD, which you can approve or amend. Once you’re happy to go ahead, we’ll start the production of your ring. Crafted, set and finessed by our goldsmiths in 1-2 weeks.

Ayura understands navigating the world of luxury jewellery can be overwhelming. We recommend exploring our website to discover different jewellery styles, gemstones, and price points. You can also reach out to our friendly customer service team for personalised recommendations based on your preferences and budget.

Creations purchased online or through our Client Relations Centers can be returned for refund or exchange within 14 days from the delivery date.

For boutique return inquiries, please contact your nearby boutique.

To qualify for any exchange or refund, the following conditions need to be met:

• It must be returned in a new and unworn state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), as well as with the original packaging, including all accessories and documents, and accompanied by the appropriate sales slip.

• The creation does not have any personal engravings and has not been altered from its original condition (resized, modified)

• It is not a custom order or special order.

A selection of creations may be engraved.Please note, engraved pieces are not eligible for refund or exchange.

Ayura has always maintained the highest standards in design, materials and craftsmanship, creating jewellery that has been passed down from generation to generation. With some simple, basic care, you can help preserve and protect your jewellery for years to come.

Over time, fine jewellery can become a treasured family heirloom if it is cared for properly. Dust, pollution and daily wear all conspire to cloud the brilliance of gemstones. The surface of gold, platinum and silver jewellery can become dulled. Timeworn prongs and clasps can result in the loss of a stone or an entire piece of jewellery.

Professional cleanings are recommended as often as once a year. We encourage you to bring your Ayura jewellery back to us for professional servicing. Our staff is knowledgeable and experienced in all aspects of jewellery care, including cleaning gemstones, restringing pearls and repairing clasps and earring backs.

Ayura Sterling Silver Jewelry

Ayura only uses sterling silver, one of the most beautiful and lustrous of all metals. Sterling silver is a precious metal and may require cleaning from time to time. With proper care, your silver will retain its beauty and character for many generations to come.

The First Rule of Silver Care

Sterling silver tarnishes, especially when exposed to salt air and products containing sulfur, such as rubber bands and some papers. However, silver that is regularly used typically needs less care, so Ayura strongly encourages you to wear your silver every day.

Storing Silver

Once cleaned and polished, silver must be kept dry and properly stored. Our Ayura jewellery box will protect it from abrasion and offer a degree of tarnish prevention.

Silver polishing services are available for sterling silver jewellery, flatware and hollowware items manufactured by Ayura. If you wish to have your silver polished, please contact your nearest Ayura store or call Client Care at +94772333999

Gold and Platinum Jewelry

Between professional servicing, most gold and platinum jewellery can be maintained with a non-abrasive cleaner. Examine your jewellery regularly to make sure settings are snug and clasps and joinings are secure.

Avoid exposing gold jewellery to household bleach, which will quickly cause gold to discolour and possibly disintegrate.

Jewellery storage is important as well. At the time of purchase, all Ayura jewellery is wrapped in a protective box, case or tarnish-resistant pouch. Between wearings, we recommend that you place it back in its original case or another suitably lined box or pouch.

Gemstone Jewelry

Certain basic precautions should be taken with all of your jewellery. However, some gemstones, as outlined in this section, require special care.

Take care to protect your jewellery from impact against hard surfaces and avoid contact with abrasive surfaces. Even a diamond can chip if hit with enough force or at just the right angle. Many stones such as amethyst, emerald, opal, pearl, peridot, tanzanite and tourmaline are very delicate and easily abraded. Enamel can also chip or scratch when struck. Gemstones can scratch other gemstones and wear away at precious metals. Therefore, avoid stacking those rings and bracelets that would be vulnerable to such abrasion. Extreme temperatures, perfumes, cosmetics, ultrasonic cleaning and household chemicals can also damage jewellery.

To clean diamonds, use a mild solution of six parts water to one part ammonia and apply with a soft bristle brush.

If worn often, pearls should be cleaned and restrung professionally once a year. Between cleanings, wipe pearls gently with a damp cloth.

We invite you to explore robust size guides to help you find your ring size. All of the appropriate size guides are available on our product pages, as well.

We recommend that you purchase your Ayura jewellery creations from one of our boutiques or our official website. Each creation comes with a certificate of authenticity.

Please note, instant authentication services are not provided in our boutiques, but an authentification certificate can be established by our Heritage experts. We invite you to visit one of our boutiques for more details.